Privacy Policy

1. Company information

2. Information we may collect

Depending on how you use the website and interact with us, we may receive the following categories of information.

Contact details

• name;
• telephone number;
• email address;
• country of residence;
• other contact details voluntarily provided by you.

Enquiry information

If you complete a form on the website, we may receive:

• the selected enquiry category;
• the name of a broker, platform or service;
• a description of the circumstances;
• approximate dates of relevant events;
• the amount you state is connected with the matter;
• information about operations and transactions;
• other information you voluntarily provide.

Documents and materials

Where necessary to review an enquiry, you may provide:

• correspondence;
• agreements;
• transaction confirmations;
• statements;
• screenshots;
• platform documents;
• other information relevant to the enquiry.

We strongly recommend that you do not send passwords, PINs, seed phrases, private keys, one-time verification codes or any other information that provides access to your accounts or digital assets through the website or by email.

Technical information

When you use the website, certain technical information may be processed automatically, including:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location at country or regional level;
• pages visited;
• date and time of the visit;
• referral source;
• interactions with website elements;
• cookies and similar technologies.

3. How we use information

Information received may be used to:

• receive and process enquiries;
• carry out an initial assessment of the circumstances provided;
• contact users;
• answer questions;
• request additional information;
• arrange consultations;
• provide information about services;
• conduct business correspondence;
• maintain website security;
• prevent misuse of the website;
• improve website performance;
• analyse the effectiveness of the website and advertising campaigns;
• comply with applicable legal and regulatory obligations;
• establish, exercise or defend legal claims.

4. Legal bases for processing

Depending on the circumstances, personal data may be processed on the basis of:

• your consent;
• the need to take steps at your request before entering into a contract;
• the performance of contractual obligations;
• the Company’s legitimate interests;
• compliance with legal obligations.

Where processing is based on consent, you may withdraw that consent in the circumstances and manner provided by applicable law.

5. Disclosure to third parties

We do not sell users’ personal data.

To operate the website and process enquiries, information may be provided to service providers acting on our behalf or supplying technical and professional support. These providers may include:

• hosting providers;
• email service providers;
• CRM systems;
• cloud infrastructure providers;
• analytics services;
• IT contractors;
• information security specialists;
• professional advisers;
• other providers required to operate the website and process enquiries.

Information may also be disclosed where necessary to comply with a legal obligation, a lawful request from a public authority, legal proceedings or the protection of legal rights.

6. International data transfers

Some technical service providers may process information outside Spain or the European Economic Area.

Where personal data is transferred to another jurisdiction, we take reasonable measures to ensure an appropriate level of protection in accordance with applicable legal requirements.

7. Data retention

We retain personal data only for as long as necessary for the purposes for which it was obtained, taking into account:

• the nature of the enquiry;
• the need for further communication;
• contractual relationships;
• legal obligations;
• business record retention requirements;
• the need to protect legitimate interests.

When retention is no longer necessary, information may be deleted, anonymised or otherwise processed in accordance with applicable requirements.

8. Security

We take reasonable organisational and technical measures to protect personal data against:

• unauthorised access;
• unlawful use;
• accidental loss;
• alteration;
• disclosure;
• destruction.

However, the transmission of data over the internet cannot be regarded as completely secure, and we cannot guarantee the absolute security of information while it is being transmitted.

9. Your rights

Depending on applicable law, you may have the right to:

• receive information about the processing of your data;
• request access to personal data;
• request correction of inaccurate data;
• request deletion of data;
• request restriction of processing;
• object to certain types of processing;
• receive data you provided in a portable format, where applicable;
• withdraw previously given consent;
• lodge a complaint with the competent data protection authority.

Certain rights may be restricted in the circumstances provided by law.

10. Cookies

Our website may use cookies and similar technologies.

Information about cookies and available choices is provided through the cookie notice displayed on this website.

Optional cookies that require user consent should be activated only after the relevant consent has been obtained.

11. Third-party websites

The website may contain links to third-party websites.

We do not control the content, security or personal data processing practices of third-party websites. Before providing information to a third party, we recommend reviewing its own privacy policy.

12. Children’s data

The website and the services made available through it are not intended for minors.

We do not knowingly seek to collect children’s personal data through this website.

13. Changes to this Policy

We may update this Privacy Policy periodically.

The current version will be published on this page together with the date of the latest update.

14. Contact us

If you have questions about this Policy or the processing of personal data, you may contact us using the contact details published on the website.